Your existing cards with the former layouts will still be accepted at every MOL Group Cards acceptor station, as well as the renewed cards. You can use your existing cards till their expiry or getting your renewed ones from us. Afterwards, when you card has been expired, the renewed card automatically will be produced with new card layout

Newly ordered cards need to be activated. You can activate your cards on Online Card Centre or via email (sending back the signed handover document). A new client must already have a credit limit set at that time.

If you receive a form for handover the fuel card (acceptance protocol), it is necessary that you send it back to us: scanned by e-mail, to the address indicated on the acceptance protocol. We will activate your cards based on your accepted download protocol. You can find the contact details here: https://www.molgroupcards.com/contact-us

Renewed cards need to be activated as well. Old cards can be used latest until the end of the month after receiving the renewed cards. When a renewed card is used first time at the service station, the old one is blocked automatically.

Your Gift Card has only domestic acceptance. Issuer country is to find directly on the front of plastic. You can see country name of card issuer e.g. HUNGARY, ROMANIA, SLOVAKIA etc.
You can find the list of acceptance point on www.molgroupcards.com, in section network by selection of card issuer country, under „TO DOWNLOAD“. Available is list in .xsl or .pdf format. You can select Gift cards also in Station finder, where you can look for acceptance points in combination with other parameters.

Your GOLD Europe card is fuel card with international acceptance. You can use it at close to 6 000 filling stations, in 15 countries.

You can use your card in Hungary, Romania, Slovenia, Serbia at MOL, in Czech Republic at MOL and PapOil, in Slovakia at SLOVNAFT, in Croatia at Tifon and INA, in Bosnia and Hercegovina at HoldIna and EnergoPetrol´s network. GOLD Europe cards are accepted also in our partner´s networks in Poland at Uniwar Gorzycki – Slovnaft partner, in Austria at St. Valentin's and Wien’s MasterDiesel, Kufstein's Inntaler and selected Diesel24 filling stations, at TotalEnergie stations in France, Germany, Belgium, Luxembourg and in the Netherlands.

You can find the list of acceptance point on www.molgroupcards.com, in section network by selection of card issuer country, under „TO DOWNLOAD“. Available is list in .xsl or .pdf format. You can look for acceptance points in Station finder too. You can select different parameters about cards and services.

The invoice in the Online Card Center is available after ending of invoicing process (maximum 3 days).

You can get your invoice in a printed format, or you can opt for electronic invoice. In the case of printed invoice, you will receive it via post. In the case of electronic invoice, you will receive it by email.

With our online card management system, Online Card Centre, you can access copies of your invoices, filter your transactions and track your card purchases. In the Online Card Center, the copy of your invoice is available a day after the issuing of the invoice.

The frequency of invoicing and payment terms can be tailor-made for your company, the concrete details will be defined in your contract, based on the agreement between your company and the representative of MOL Group Gold Cards.

If you enter an incorrect PIN code 3x, your card will be blocked. In that case, it is necessary to call the customer Business Line number, please check it here: https://www.molgroupcards.com/contact-us or in the left upper corner on the main page of our website (www.molgroupcards.com).

Please note that entering each incorrect PIN will be remembered by the system. The number of entering the wrong PIN code is counted in time, after the third entry of the wrong PIN code, the fuel card is blocked.

Example: On 9th August I enter the wrong PIN code once, I enter the correct PIN code a second time, the transaction will be completed. On November 15, I enter the wrong PIN code twice, the card will be blocked because the wrong PIN code was entered for the third time.

Renewed card have the same PIN code as previous card, which is expiring. This is the reason why you don´t receive any PIN attached to renewed card. In case of forgotten PIN code, you can change PIN via Online Card Center (https://www.molgroupcards.com/occ).

In case of loss, theft of the fuel card or technical problems, please contact us via phone. You can find the contact details here: https://www.molgroupcards.com/contact-us. Our colleagues will advise you on how to proceed in 24/7.

You can also block your card in the Online Card Center. Please visit Card Center, choose the card in Cards menu point which you would like to block. Click on ’edit properties’ and select if you want to block the card temporarily or permanently. After a final confirmation your card will be blocked according to the option selected.

You can use the card limits and restriction code setting by card production. Card limits Card limits define the amount that can be paid by a particular card in a given time frame. You can define the amount of limits on the card (limits of the volume of payments) for the selected period according to the available options: daily limit, weekly limit, monthly limit, quarterly limit and annual limit. The amount of the limits must be defined in whole units of local currency (EUR, RSD, HUF...). The setting of limits on the card is optional. You can choose limits for several periods at the same time for one card.

You can also choose a circle of card users by choosing from the available types of MOL Group cards:

• - Cards issued for a vehicle registration number,
• - Garage cards (GARAGE) - allow you to refuel in the fuel tank of any vehicle,
• - Barrel cards (BARREL) - allow you to refuel in any tank or fuel tank of any vehicle.

These settings are used by customer for information/administrative purposes only.

Restriction code
You can decide for yourself the range of goods and services on which the fuel card can be used. You can choose your own restrictions in 5 available categories - motor fuels, services, oils and lubricants, car supplies and car cosmetics, other goods. For more details about restriction code please contact us https://www.molgroupcards.com/contact-us.

Please visit the Online Card Center, choose the card in Cards menu point which you would like to block. Click on ’edit properties’ and select if you want to block the card temporarily or permanently. After a final confirmation your card will be blocked according to the option selected.

You can set the expire date only when you are ordering the card. Once the card is manufactured, there is no possibility of modification.

The expiring date on your MOL cards is predefined (based on the country) and since the moment production of the cards. There is no possibility of modification. Exception: The normal 1-year viability of the MOL GIFT card can be extended if the card is no already expired (different by coutntry).

In the Online Card Center, go to financial data under Customer detail menu point . There you can access your available balance. You can also launch a report in which you can see card list with all necessary details. Please beware also the limits set card by card, as card limits can influence your available amount on your account.

You can charge your prepaid account through a bank transfer or directly at the service station, by cash or bank card. While bank transfer's lead time is 2 working days, service station top-up is online, so the money appears immediately on your card account.

Payment via transfer:
Please contact us for the bank account number to be used in your country (https://www.molgroupcards.com/contact-us)

Payment at the Service Station
- At the Service Station, inform the cash register operator that you want to top up your prepaid GOLD card account;
- Present the MOL GOLD Prepaid card to the operator and specify the amount you want to charge as well as the payment method - cash * or bank card;
- Pay the value of the transaction and you can enjoy the benefits of the MOL GOLD Prepaid card.

Important: please contact us to check the list of Service Stations where this top-up function is available!

The Bank account where you can charge your Prepaid card is different by country. Please contact us here: https://www.molgroupcards.com/contact-us

The prepaid type of MOL Gold Card enables you to top up your card account with a defined amount of money in advance, before filling up with fuel. You can become a MOL Prepaid Card Customer in 3 easy steps:

- Complete the online contact form
- Charge your account with the amount of money you need. Both bank transfer and top-up are available at the service station. While bank transfer's lead time is 2 working days, service station top-up is online, so the money appears immediately on your card account.
- Receive your cards, activate them via email/Online Card centre and in max 1 hour maximum you can and start fueling at MOL

You can use the account for not only for one card but you can also request more cards to one account. There is no limitation in terms of requested card number per account. There is also no limit in the number of top-ups per month, you can add money to your card account as many times as you wish.

For more detials please contact us https://www.molgroupcards.com/contact-us

Every MOL Card customer who has purchases abroad is entitled to request the services of Nikosax, our VAT recovery partner, even if the purchases were not only done by MOL Gold Card.
It’s a 3-easy steps process:

1. Contact your local sales representative
2. Based on your initial demand, the sales representative will examine the unique needs of your company and will present you with a contract.
3. After signing the contract, the tailor-made offer for your company will ensure you time and money saving.

Due to the professionalism of Nikosax, the process itself is transparent and fast, while you will have several service options to select from.

Find out more here: https://www.molgroupcards.com/services/vat-refund or contact us here: https://www.molgroupcards.com/contact-us

Toll payment covered directly via MOL Group Cards is available in 7 countries: Hungary, Slovakia, Czech Republic, Romania, Slovenia, Croatia and Serbia.

The toll payment costs will be included in your regular MOL Group Cards invoice (in a separate line).
In Western European region and Poland, we provide you toll payment solution with the help of our professional partner. , eurotoll.

If you enter the page https://www.molgroupcards.com/services/toll-payment, select the country or region you are interested in from the list on the left and find out all details regarding toll payment in the selected country.

If you would like to pay toll cost with the help of MOL Cards, you need to:
- contact your sales representative or visit www.molgroupcards.com to apply for a MOL Group Card.
- during the application select from the list of available products/services option of toll payment.

If you would like to become our customer, please request an offer accesing the Contact button at this link https://www.molgroupcards.com/contact-us

If the license number imprinted on the card is no longer valid, you need to block the card in the Online Card Center and request a new card, with the updated license number. You can request a new card in the Online Card Center or via email, https://www.molgroupcards.com/contact-us.